Namgay Heritage Hotel

+975-2-32191 | 337113

FREQUENTLY ASKED QUESTIONS


At what time is check-in?

Check in any time after 11 am

At what time is check-out?

Check out by noon

Do you offer handicapped rooms?

Sorry, we do not have this facility right now

Is parking available at the hotel?

Yes, we have a parking space inside the hotel property

What are the reception opening hours?

It is open 24/7

Can I bring my pet?

We have a no pet policy

Is Wi-Fi available at the hotel/in the room?

Yes, we have Wi-Fi all over the property

Do you offer non-smoking rooms?

All our rooms are Non Smoking room

Can I use the spa area even if I am not staying in your hotel?

Yes but there will be a charge

Where can I get a copy of my invoice after departure?

You can email us at namgayheritagehotel@gmail.com

Can I exchange my money at the hotel?

Yes, you can change your money at the front desk

Will children be charged for meal?

Children below 4 years of age will not be charged

Can I pay by card?

Yes, but an additional charge of 3.5% will be levied on the invoice

What should I do, if I lost or forgot something in my room?

You can email us at namgayheritagehotel@gmail.com and we will do our best to relocate your lost item

What is the cancellation policy at the hotel?
  • No charge is applicable if the cancellation is made prior to 45 days of guest arrival.
  • Within 45-30 days of guest arrival, 20% of the room rent shall be charged as cancellation charges.
  • Within 30-20 days of guest arrival, 30% of the room rent shall be charged as cancellation charges.
  • Within 20-10 days of guest arrival, 50% of the room rent shall be charged as cancellation charges.
  • Within 10 days of guest arrival, 100% of the room rent shall be charged as cancellation charges.